POLICIES
FaithVerse policies are written to support a transparent shopping experience.
PRIVACY POLICY
FaithVerse uses customer information to process and deliver orders, provide support, send requested updates, prevent fraud, and improve the shopping experience. Payments are processed by Stripe Checkout; FaithVerse does not store complete card details. The site uses essential browser storage and Meta Pixel technology to measure advertising and shopping activity. Customer information is not sold. Questions or privacy requests can be sent to contact@faithverse.shop.
TERMS OF SERVICE
By using FaithVerse, customers agree to provide accurate order and delivery information and to use the site for lawful purchases. Prices are shown in U.S. dollars. Product availability is not guaranteed until payment is completed. FaithVerse may correct clear pricing or description errors before fulfillment and will contact the customer when an order is affected. Product photos are representative, and color may vary slightly by screen and lighting.
REFUND POLICY
Return, refund, or replacement requests must be emailed to contact@faithverse.shop within 14 days of delivery. Include the order number and reason for the request. Items must be unused and returned in their original condition and packaging unless they arrived damaged, defective, or incorrect. Customers are responsible for return shipping on preference-based returns; FaithVerse covers approved returns caused by damage, defect, or an incorrect item. Do not send an item back before receiving return instructions. Approved refunds are issued to the original payment method after inspection, usually within 5–10 business days. Original shipping charges are non-refundable unless the order arrived damaged, defective, or incorrect.